Heritage Pools LLC

If you are unfortunate, as we were, to have your fiberglass inground pool crack irreparably, call Heritage. After delivering dirt in an exact amount needed to fill our pool, the pool, and surrounding decking, were removed; dirt (firmly packed) covered the rubble; and the areas affected by the pool removal and heavy machinery tracks was grated so evenly that my husband was outside seeding rye until we decide on a type of grass in the spring. People who take pride in their work--we see too little of that these days. (I would upload photos from my phone but I don't know how! Techno-geek)

My inground pool was improperly installed 5 years ago (not level) by an unscrupulous installer and recently I noticed cracking along the concrete decking and was fearful I would need to have work done to remedy that. My pool maintenance company representative advised me to contact Heritage for advise. I called on Monday and Robert came out today (Tuesday) to look at the pool. He was punctual, professional, polite, and extremely knowledgeable. He understood my concerns and explained in terms I understood and put my fears to rest. He also helped with unrelated pool issues from what I originally called for. There is no doubt I will not only call on Heritage for help in the future but I will recommend them to my friends. Thanks Robert

As a Contracts Manager, I deal with dozens of contactors and rarely will a contractor get exceptional ratings in all business evaluation categories – Quality of Product/Service, Schedule, Cost, Business Relations and Management. However, after doing business with Heritage Pools, Michael and his team easily deserve exceptional in all categories! Michael specializes in vinyl pools and at first we weren’t convinced to go with vinyl.

However, after much research on various pool types and constructions, we decided a Gunite pool was not cost effective due to the high cost of materials, installation and potentially even higher repair costs down the road. So then we took a look at fiberglass pools. We talked with many fiberglass pool installers and after getting some quotes, we started to question if a fiberglass pool was our best choice. Besides the fact that with fiberglass, we were limited on shapes, size and color, the high water table in the Charleston is not favorable to fiberglass and the prices seemed high for a product that looks like an oversized tub.

So, back to Heritage Pools met with Michael again who showed us hundreds of pictures of cracked and unlevel fiberglass and Gunite pools, poor equipment installations and shoddy work of other contractors that his company had repaired. Michael worked with us on different designs, shapes, sizes, colors, coping, lighting and equipment to fit both our yard and budget. We felt comfortable going forward and were not disappointed. His team showed up every day and when the weather wasn’t cooperating, they still came and worked as long as possible. The Heritage team kept me up to speed, explained the build process and was great to work with.

The pool came out beautifully! The desert coping color highlights the decking and the pool interior and the multicolor LED light is amazing at night. We use an Ionizer to clean the pool and have found it works great and easy to maintain.

Heritage Pools have done a commendable job and have given us total satisfaction. We’re really glad that we went back to Heritage and decided to go with Heritage on a vinyl pool. The best part is when our neighbors with Gunite pools come over and see ours, they’re amazed at the quality and when they hear the price, they’re kicking themselves!!

Excellent company, did more then expected. I would recommend to anyone. Thank you for your help!