Castle Dental & Orthodontics

Another REVISION:
This morning, I had a 7am appointment at the 7403 O’Connor Drive in Austin Texas location. On my way back to dental chair, the assistant ask me if my hair was real! REALLY?!!!!
The assistant removed the incorrect temporary crown. Perhaps, if she’d concentrated on my patient’s chart & not my hair & eyelashes. She wouldn’t have removed the incorrect temporary crown!

I saw another new dentist this AM; she was only concerned with discussing her personal issues with the assistance. As they continue to work to fit my permanent crown; they continued to talk about their personal GPS issues...and questioning me if my hair and Eyelashes were real. The dentist nor the assistant never once want to walk me through the process while putting in my crown!

Most importantly, this dentist used a very lazy technique by drilling my porcelain crown on the top were it’s visible & very rough feeling. Another example poor customer satisfaction/service.
They never once stop to address me as I was in visible pain, however, they continued on with their personal conversation.

Also, during my two x-rays; the assistant took my right hand to hold their broken arm of the x-ray machine while the assistant continued her personal conversation with the Dentist about being too fat for her scrubs. In the meantime I’m still holding the broken arm of the x-ray machine with the uncomfortable piece in my mouth.

Castle Dental is a joke!!! They take your money and can care less about the unfinished work; for example when you return to get your permanent crown. To add, I’m still having sensitivity in the various other teeth. Not to mention, at checking in their manager, and other dental assistant were very rude; they displayed negative body language; Eye rolling and all! Good luck; when you’re trying to get in touch with this location. It has taken me two months since my root canal to get my permanent crowns. The only nice thing about this location is the front desk reception.