Special Touch Landscaping

Promised to make up for missed services after year ends, but when I called to ask about the missed services (I knew there several weeks they did not show up for scheduled services). Sales manager stated they did not have a record of services performed last year THEREFORE they did not owe anything. Was quite surprised at the confidence in his tone as though there is nothing wrong with not keeping a record and/or using it as an excuse when you have communicated to customers you were going to making up for missed services...also over charged us on at least two occasions and kept saying they need to further research when I asked for reimbursement and already gave full proof...You can definitely find better alternatives..

I have never used this service but I sent a very personal text to their back up cell # while drunk one night. They made sure I got it to the correct person. They actually do care about people, customer or not. I can only imagine this carries over into their business.

Crew was going to come out today. Being that everything was screwed up I figured I should call back and verify services that were to be performed that were discussed in detail with Dutch. They were not going to be able to do the mulch which they said happen next week. I was fine with that until I got the invoice for 5 YARDS of mulch and all the other stuff that I didn't need and that we discussed in detail??? I can mulch my beds with 22 bags from Lowes, I don't need a dump truck load. Not only that I was quoted by Dutch 275 on the first visit to mow and mulch beds and now its 695???? The right hand doesn't know what the left hand is doing at this company and customer service is....well nonexistent. Buyer beware and hire at your own risk. And Special Touch, y'all may want to attend BUSINESS 101, just saying.