Earl B. Feiden Appliance

When the time had come to upgrade our kitchen appliances, we relied on our past experience purchasing from Earl B. Feiden. Their prices were competitive and their installation and service was always reliable. We had an enjoyable and quick purchase experience in their Latham show room, followed by a short delivery schedule with full installation.

Within a week, however, we experienced performance e issues with two items. We are emailed our concerns and visited the store to follow-up. Within minutes we were engaged by senior staff and they immediately laid out corrective actions and alternative options that would hopefully satisfy our expectations. There was not a hint of confrontation and their sole objective was to assure that our satisfaction after the sale would be preserved.

This girl s a family-run bylines and they understand the principles of Customer Satisfaction. Reputation of s everything ... They Really Get It.

Tried to get a fridge and range fixed. Service person taking my info was obnoxious. Kept telling me I had not purchased from there even though I had a year earlier and had all receipts. After 30 minutes on the phone she finally got to scheduling only to find out they wanted $119 before even looking at any of the appliances. Never again!

I had recently purchased a Bosch Washer and Dryer and unfortunatley the washer went down. The Service department was very responsive and was there when promised. Kim immediatley assesed the problem and ordered the parts. As promised again, the parts arrived in a timely fashion and Rocco came the next day to repair the machine. Both service technicians were very friendly and knowledgable. The only knock I would have is that I needed to follow up to make sure the parts were in and to reschedule the service.

Overall, a very pleasant experience with dealing with Feiden's Service Department.