Lawnstarter Lawn Care Service

If I could rate zero I would. I have called 4 times, left messages, sent emails, called and talked to their sales dept because the service dept doesn't answer and it says leave a msg and we will call you back. That hasn't been my experience! It's not even the customer service that is bad it is the mowing. They have mowed the lawn 4 times, (1 more than they should of but since I can't reach them to cancel their service they got the 4th) the 3rd time they didn't mow an entire section of the lawn. I would have informed them of it but they never returned that call either. They asked me how to rate the lawn care through the email and I told them bad. Not even a follow-up on that. Tried to use their Lawnstarter APP, even that was a joke! Luckily I had to cancel a cc due to fraud activity and that was the card I was paying them with. I'm hoping that will get them to call and sent an email telling them I'll update my payment information once I get a call, but based on my experiences so far I don't have much faith in that. Use craigslist or nextdoor, this company is less than well run once they have you under contract. They are all over the place when they will show up, the work is not great, giving feedback directly goes unnoticed, and forget about the customer service. I will not recommend them to any of the properties I work with going forward.

I wish I could give this company 0 stars. They cancelled and rescheduled my appointment five times in the span of one week and still never showed up to mow my lawn. I sent several emails that either went unanswered or the answers were wildly unhelpful. This has been the biggest waste of my time and now my lawn looks like even worse garbage than it did before because it's been another week without being mowed. I would urge anyone thinking of hiring them to find someone else unless you love disappointment, frustration, and long grass.