Olympia Moving & Storage Service

Extremely disappointed with my experience with the delivery of my boxes. I relocated from Chicago to out of state.



1. I was told multiple times that I would receive a call the day before delivery on when I was to receive my items. I got a call the morning of at 10am from the driver saying he was going to be there at noon time the same day (2 hrs notice). I was not home but I was able to make sure someone was going to be there for delivery. Basically no notice.



2. I got out of my job early (costing me money) and got home at 3pm, only to find out that the delivery never came and nobody called me to tell me. I called the driver numerous times and he finally answered and said there was a problem in another city and someone was supposed to call me to let me know it would be delayed another hr. Nobody called me. If they did, I would have told the person waiting at my house that they didn't have to wait and I wouldn't have left my job early to get home to move things around. Driver told me he'd be there by 5:30pm now...



3. 6pm and driver finally shows up. However, it is just the driver and nobody else there to help him. Driver was making phone calls to get people there to help move the items but he tells me it's going to be an additional 60-90 minute wait for someone to get there. Considering how the last 2 times on the same day the driver gave me time estimates, I had a feeling it would be an addition 2+ hrs at least to get people there.



4. Instead, driver tells me that it will be faster if I help unload the boxes. I didn't pay money for me to have to unload my own stuff but at that point I just wanted to end this pain so I then had to unload and move my own stuff.



5. After driver leaves, I notice my computer desk is damaged, as well as one of the smaller cabinets where the door was ripped off of the hinges and can't go back in.



6. I emailed the company and they apologized and offered to refund some of the money I spent. We agreed on the amount and then sent me a letter to sign off on. They said I needed to get it notarized, which was a delay factor. The only reason something needs to be notarized is to prove the person who signed something is actually that person. They had my signature on file at least 20 times, as well as a copy of my drivers license too. But I did it and sent it off. A month goes by and no refund check and no response to emails I sent the previous 2 weeks. Finally I hear a response and they say they never received it. I signed and emailed it back without the notary and basically said that if they don't accept it, I don't care anymore.



Part of the agreement is that you won't write anything negative about the company. Well, i never hear back so I am now writing of my experience.



The initial experience of the guys coming to my place in Chicago was good. The delivery of my things out of state was one big drop of the ball. From the days notice that I never received to me having to rearrange my schedule and my friend's schedule to make sure someone would be home to the lack of communication of the noon time delay to actually a 6pm arrival to me having to move my own items when I paid for them to handle that to the damaged items.....that experience will be one I never forget. I lost money from having to leave early and having to be my own labor team since nobody else showed up. And the stall tactics of refunding the money was the nail in the coffin. Good luck people