Mr. Tire

My experience was great, Larry provided excellent customer service. I would recommend Mr.Tires to all my friends and family.

I was shopping around online for new tires for the front end of my car. Mr. tire seemed to have some good reviews on a specific tire which was also at a reasonable price. Upon getting the tires replaced they did not rotate the tires from the rear to the front and put the new tires on the back, even though I had requested them to do that. Which in fact I shouldn't of had to since that is common practice when getting the front two tires replaced. Also since they were replacing the front tires they did a brake inspection as well. The store manager said that everything looked good and that no work needed to be done to the brakes for sometime. Upon driving the vehicle just as I had left Mr. Tire I noticed a high pitched squeak when applying the break. I thought it was odd and figured it was nothing. Four weeks later it was still occurring and I called up Mr. Tire and asked them to take a look at the brakes. Now before I took the car in I had attempted to take the front drivers side tire off and inspect it as this is where the noise was coming from. Upon doing this one of the lug nuts broke off with the bolt on it. The bolt has snapped off. The lug nut was cross threaded and when trying to take off the lug nut the bolt broke off. Now once I took the car in they inspected the front breaks and told me that my rotor was warped and that the break pads needed to be replaced as there was a crack in them and they had worn down substantially. Now I did a little research and it seems that one way a rotor can be warped is if someone was to over torque a wheel while installing it onto the vehicle. And since one of my lug nuts was cross threaded into the bolt and the bolt snapped off this lead me to believe that they had over torqued the wheel while installing it which led to the rotor being warped, which in turn deteriorated the brake pad. I confronted the store manager and he said that is not the case and that my brakes and rotors needed replacing and no one on their end was responsible or accountable for anything that may have occurred to the car due to an improper installation. To add on to this he also was trying to charge me roughly 400 dollars for a brake job on the front two tires. Was quoting me $133.99 for one rotor {said it was buy one get one free} and 119.99 for the break pads. I don't believe this to be an honest quote and don't believe that I would truly be getting a rotor for free. In conclusion I was extremely dissatisfied with my experience because the store manager did not have any accountability for himself, his company, or his techs whatsoever. Very poor service and bad business on their part. Will never once again use Mr. Tire for anything. I will also make sure to discourage anyone from ever using Mr. Tire again based on the poor level of service that they provided me.

Took car to MrTire on Mall Cirlcle for check engine light, they charged over me $700 for a tuneup, the check engine lite came back on a week later, had to take it to a more reliable car care center and found out MrTire charged me for services thet didn't perform, had to pay another $1700 to get car repaired, MrTire should stick to tires.

My husband and I both do our service (tires/oil changes) at this store for 3 years or so. We will never go back...Mr.Tires has lost our business. About a year ago, all my rotors were replaced ($700+). Since then, I had to go back and get my brakes fixed 4 times and they just replaced my front rotors again($509). Each time I returned for the brakes, they didn't know why they weren't working properly and put a new set on. Finally, they were working correctly. This time, the manager told me my "calipers were sticking and that is why I had premature brake wear." When I brought up the repetitive repairs in the past year, he tried to blame it on my commute to work (300 miles) per week. I also get the 5000mile oil change and every time I have to walk back in and get the sticker corrected from 3000 to 5000 and they never remember to reset my oil change warning message. Obviously, I am being taken advantage of and we will never, ever go to any Mr.Tires again.