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(713) 787-5466Visit WebsiteMap & Directions9212 Rasmus DrHouston, TX 77063Write a Review

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#1 Limo Service

General Info
*Please Visit Our Web Site for More Information
Services/Products
Royal Carriages Limousine strives to provide the best in worldwide luxury ground transportation. With this as our goal, we improved upon each day with the expectation that growth depends on the seamless application of client service. Clean new vehicles, professionally trained chauffeurs and prompt effective customer service will be consistent amenities for the frequent or occasional traveler.
Brands
info@royalcarriages.com, lincoln, mercedes, sedans, vans
Payment method
visa, discover, mastercard, amex
Neighborhoods
Woodlake - Briar Meadow, Westside
Amenities
Hummer, Lincoln, Ford, Chevy, Mercedes,
Languages
English, Spanish
Categories

Reviews

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LB
Lex B.

06/12/2023

Overall
Service

AVOID AT ALL COSTS!!!
This place is a scam and they do not care about customer service whatsoever. They will not accommodate you for any reason. They trick you into a contract that doesn’t favor the consumer at all and will not work with you at all. We needed to cancel for emergency reasons and we gave well in advance notice and they would not refund us or talk to us. We even went in person and the manager refused to come out to speak to us. They do not care about you at all. All they want is your money. Do not book!

Now they are going under every Google review post and adding lies. We booked and tried to cancel and per your contract you get 50% back if you cancel within 7 days which we cancelled way before then!! We called and emailed you several times on this matter but received no response to the point we come in person and you ignored us and said nothing we can do and refused to come out of your offfice pretending to be busy!! Please stop the lies. We will not stop with reviews on every platform possible to show what nasty business you conduct. Quite hilarious how you respond to reviews but not emails, calls or in person. You are spam!!!

sandraa794
Edited: 02/07/2017
Overall

We will certainly recommend you to anyone who needs this type of service and will use you in the future if the need arises. Thank you for the great experience.

rockon1120
Edited: 02/05/2017
Overall

Thank you so much for a great night! We had a blast and Oliver our driver was great! We will definitely use you guys again :)

vero90wndrgirl
Edited: 02/05/2017
Overall

Thank you for providing such great service! My fiance said the driver was very courteous, and the limo was absolutely perfect. In fact, we will be using you guys again very soon for an upcoming event :)

marryy657

08/02/2013

Overall

"This company is fantastic! From the minute they answer the phone to the time the driver tells you good night.

The cars are beautiful, the office staff courteous and helpful, the drivers are great. We had Jay - Z for our driver and he knew just where to take us, he even showed up early. It was the best evening ever,my friends and I were able to sit back and enjoy the night and our favorite beverages . I can't wait to use this company again, thanks for a great night Royal Carriages"

jeffreyy977

07/30/2013

Overall

This company is the absolute best. Our guests and I were able to sit back and enjoy the evening without any worries at all. The driver was wonderful, the car beautiful. I can not say enough good about this company. Thank you for everything.

rarthur732

07/24/2013

Overall

I used Royal Carriages several time now, and have been happy with the service. The office staff was very helpful and our driver Ben was extremely helpful with my elderly mother getting in and out of the limousine. A true gentleman. The vehicle itself was beautiful. I reserved the Black Limousine and it came to my house in all its beauty. I would rent from Royal Carriages. Thank you!

rafaell728

07/17/2013

Overall

I have even recommended their services to friends and family and they are just as happy with the service! The limo buses are A-M-A-Z-I-N-G! I definitely recommend it! Overall, their vehicle's are always clean and my drivers are always so sweet! I definitely will never go to any other limo company again!

fsd564

04/04/2013

Overall

The service here is always good. Doctor is always providing quality cleanings and other work. The front desk has never caused a problem with scheduling or benefits. Overall, great experience.

miyasolucky70

04/04/2013

Overall

I wanted to let you know how very pleased we were with both reservations. Both drivers were excellent, prompt and we were also very pleased with the vehicles provided!

fdzsg32

04/01/2013

Overall

Thank you SO very much. We had a blast and Sergio was very professional and attentive. He made sure to give us first class service for sure!! I will most definitely recommend your services. Thanks again for help in coordinating!

Overall
This company is the best!!!!!!!!!

The cars are beautiful, the office staff professional,helpful and courteous. The driver (Jackie) completely put my mind at ease , the entire evening was nothing short of magical. I have used many limousine services in the past but this company surpasses them all.

I can not say enough good things about them, I highly recommend them. If you are looking for a great evening out, call these people.

frequenttravler

08/06/2008

Overall
poor policy

I was charged for a limo service even though the flight was cancelled and out of my control. What poor customer service to charge someone for something that in not in my control. I even rescheduled the service for the next day when my flight would arrive as soon as I found out the airline had cancelled my flight. They told me I did not cancel within 24hours. I think the fact that the airline cancelled my flight and I still used the service within 24hours they should have wavied the extra $82.00. Don't waste your money. Call another service.



I would also not recommend this service unless you request a driver who speaks english. My driver had limited english skills and it made it very difficult to communicate the location drop off.

pcentr

12/08/2007

Overall
Limo

The limo had non-working AC (100 F day), only 4 seatbelts for total of 12 passengers ( 9 children, seat belts were requested specifically and promised). Car was dirty, trim falling down. Price quoted did not include the non-negotiable 20% tip, far too high for this level of poor service. Ruined my daughter's birthday party.

wedding01

11/20/2007

Overall
Great Limousine Company

We have booked weddings and airport transfers with this company and they are the best that we have ever dealt with. They are on time, their drivers have been amazing, and their commitment to customer service is astounding!!! I would highly recommend their services to anyone who is in the market for luxury transportation.

sb7852

11/12/2007

Overall
Great For Business!

Best Limousine is perfect for "standing orders". Book once and they show up as scheduled each time. What could be better?

Details

Phone: (713) 787-5466

Address: 9212 Rasmus Dr, Houston, TX 77063

Website: http://www.royalcarriages.com

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