Great Expressions Dental Centers Aventura

The front desk staff need to learn customer etiquette and be more understanding of how to communicate with the elderly It’s good that they are bilingual but they should have a greater grasp of the subtle nuances of the English language They need to smile more and be more attentive overall I personally would not recommend this clinic and will not return for any further visits I felt like I was being price gouged for deep cleaning when all I needed was a good routine cleaning instead Also they used every form of communication to confirm my appointment several times which leads me to believe they have no system indicating that the appointment had previously been confirmed Overkill in that area The dentist was sweet and knowledgeable Dr Dagan But the rest of the staff I encountered not so much...

I started at this location about 2 months ago and thus far my experience has been wonderful. The staff is very friendly and knowledgeable.

I have never written a negative review before but felt compelled to do so this time. I went in as an emergency patient with sever pain, and had a confirmed apt. I waited three hours in pain and not once did the doctor check up me to ask how I was feeling. The conversation I had with her after she came to see me after being there over an hour was about money. I never felt as though they were concerned for my well being. I had to go to the front desk to ask were my doctor was a couple times. In the end they left me to deal with the insurance company despite being to referred by the Great Expressions themselves. In the end they were in a hurry to get out and so basically said they couldn't help me and sent me on my way. I waited for them over three hours, mind you in pain the entire time! I took an emergency day off for this as well. The day and the visit was wrong on so many different levels....

DO NOT COME HERE. Their billing department is horrendous. Staff, the office manager Jasmine, the "Customer Relations" person (Jeanette) in Michigan, & billing is completely incompetent.
Overpaid or mis-billed on every single one of my claims.
1. Paid for a cavity fill $86.40, only supposed to pay $63.80 per Cigna. This was back in Feb, never notified or issued check.
2. Paid for crown buildup AND crown total of $469.00 per their estimate. Buildup processed out of network, total for both came to $637.20 but it's only $519.00. Regardless, never called insurance to check estimates. Despite this they still owe me money b/c
3. I paid in full $315.50 for a night guard against grinding my teeth when I cracked thru my old one. Supposedly "checked" w insurance & told by staff guard NOT covered b/c it's "cosmetic" (It IS per Cigna by 50%) I paid over the contracted amount, which was only $301.00.
have paid $870.90 to this office when I should have only paid $733.30, they OWE ME BACK $137.60