Chanellos Pizza

Picture two young woman and a newborn baby... It's midnight and the baby is asleep.... All the ladies want is something yummy to eat... Where would they get food so late?! Chenille's! They deliver till 1AM! Thank Goodness, right? WRONG, their manager is beyond rude. He took our order and became extremely impatient with us when we stumbled across the credit card number. Then when we asked him for his name, he told us that our order would be delivered in 30-40 minutes... So again we (politely) asked for his name again... He then informed us that he was canceling our order and hung up. HOW RUDE?! But some people are just grumpy... I was going to ignore the .."misunderstand".. but then I checked my bank account and the total was already withdrawn. So I called back to inquire about the charge. He said our food was on the way... But how is that possible if he cancelled it?!?!



He then switched up his story and blamed us for the entire encounter... Saying that we were a problem from the start... THAT WE GAVE HIM TROUBLE. My husband is in the military... Let me tell you, I know how to speak to a man with respect. So please don't tell me I spoke to you crazy.



He then voided our bill right in front of us (EVEN THOUGH HE SAID HE ALREADY VOIDED IT EARLIER) I can't help but think that he was going to keep the money... (That's just me though)



I don't see how hard it was to say sorry for the misunderstanding and give us our food.... I really don't. The customer service was deplorable and I hope the head office contacts me and reimburses me for my wasted time. I also now have to wait 3-5 days for my refund. Oh and no food.



I also don't feel safe with him knowing my address... He looked scary. I also got the vibe that he wouldn't have spoken to us in that manner if we were men... My husband orders from there and he never has a problem. I also saw another review where a wife was verbally abused.. COINCIDENCE?!?!?!? You tell me...