Continental Florist

We would like to emphasize here that our customers are important to us and we continually strive to provide outstanding products and services, however we feel that we must clarify the claims that have been made in this review, which we believe was a case of miscommunication, rather than an instance of “horrible service”. We understand that it may be difficult to determine exactly how flowers and greenery are arranged based on a website photo, but we assure you that the “greenery” that is referred to here is actually a single variegated aspidistra leaf, that was in fact lining the inside of the vase in this arrangement. We also maintain that the amount and quality of blooms were also comparable to the photo. Regarding the phone call that was made to the recipient – this was an offer to pick up and replace the arrangement with one that would have provided the customer with satisfaction. Unfortunately, the recipient’s husband had already become irate and somewhat verbally abusive with my staff and insisted only that he keep the arrangement AND that he receive a full refund. In my opinion, this customer was only looking for a free product and service and became unappeasable at a certain point during our exchange. This is an unfortunate situation, and we truly do strive for 100% customer satisfaction, however we accept that despite our best efforts, we were unable to satisfy this particular customer. In 27 years of business, we have never experienced such an intense and angered response from a customer and we hope to avoid situations like this in the future by continuing to provide the sincere and exceptional service that our long-standing and new customers have come to expect and enjoy from our staff.

We never like to learn that a customer is disappointed in our product, and we would like to assure our customers that we only use the highest quality product available from our flower merchants and growers in various parts of the world. Unfortunately, costs of our product have increased over time, although we do attempt to minimize this increase when we provide our product to our customers. The price indicated in this review reflects not only the product but also the tax and delivery service fees, which we believe are provided at a reasonable rate. Flowers may be considered a “luxury item” to some but for us they are a long-standing tradition of expressing emotion with elements of nature and creative talent. We always hope to achieve this when we send an arrangement to a recipient, no matter what the occasion.

We are sorry that you had an unpleasant experience, however our current staff are well trained and ready to provide our customers with outstanding service so we hope you do give us another try. We truly appreciate your business.

We would like to thank you for business and your positive review! We are passionate about what we do and are happy that you were pleased with our product and services!