Pet Savers

I had a terrible experience taking my cat there. I repeatedly asked what the price would be and was told $30. I got to PetSavers at 8 in the morning and had to wait 30 minutes to check in. There was a line of about 15 people waiting to drop off pets.

While I was standing there in the lobby waiting, there was a staff member in the animal holding room (the door has a window, so you can see into the room) screaming at a kenneled puppy to shut up. She's literally just screaming, "SHUT UP!!! SHUT UP ALREADY!!" Maybe she thought the door was sound-proof, I don't know. But it's not okay to scream at a crying animal.

When it was finally my turn to drop off my kitty, I was told I'd be called between 1 and 3 to let me know when to pick her up. At 3:15 I hadn't been called yet, so I called them. No answer, so I just drove in to get my cat. The lady at the desk was all snotty and rude because apparently my cat had not had her surgery until 3, and I'm supposed to wait until I'm called, not just stop in. So she won't be ready until 5, which is an hour away.

I'm a little mad that I have to wait an hour when someone should have called me or at least answered the phone when I called. And I was mad that my cat had sat in her crate for 7 hours before they'd gotten around to her. So with the recovery time, that makes it a 9-hour vet visit for a 2-minute surgery.

Then I went to pay and they'd charged me $45. When I complained about the 50% price increase they told me it was because she was in heat. I asked why nobody had bothered to call and let me know this before going ahead with the surgery. Not only is it more expensive to fix an animal in heat, but it's a much riskier surgery. I was basically told that they don't have time to ask the owner's permission and that since I was getting a discounted price anyway I shouldn't complain.

I was also told the price included pain meds. It didn't. They told me that they don't recommend any pain meds because if the animal is in horrible pain it keeps them calmer. Really humane way of thinking.

I also was reading over their paperwork and they state that they do not give your pet a complete physical exam before putting them under anesthesia and performing surgery. That is SO unsafe and SO risky for your pet. (I noticed this after my cat had been spayed, or I wouldn't have left her there.)

So basically, my poor cat had to sit in a room with about 30 other animals, being screamed at by staff, for SEVEN hours before being spayed. Because staff doesn't do exams, they didn't see she was in heat until she was knocked out and cut open, so they decided that my opinion didn't matter at all, and went ahead with a risky, more costly procedure without my permission.

They then decide that they don't need to call me to let me know she was done with surgery, or to answer the phone when I called to see what was going on with her. And they get all pissy when I show up and then again when I question them on the inaccurate price and the fact that nobody called me.

Their general attitude is that THEY are doing YOU a favor and you should be grateful for what you get. They don't care at all about your animals or you. They care about your money and nothing else.

Real vet clinics do not run this way, and most of the staff is grossly underqualified. It's just scary. I will never go back.

I just took my pit yogi into pet savers and they did amazing they treated my pet like he was there own. we dropped him off early and had a call back that afternoon right after surgery to let me know he did well. They also did thing for my pet extra and didn't charge me for it overall experience the staff was amazing with answering all my questions and was never rude at all I would recommend this place to anyone not sure why others had such a bad time if they treat us all the same well then 5 stars from me cause they couldn't have done any better my pup was up and around the next day and has healed up amazing has not even had to take pain meds after the second day all in all amazing guys keep up the good work you do and thank you for being amazing on the price. Not sure what lilarob's problem is but they did the opposite of everything he said for my dog and the price was AMAZING not over priced at all watch out for trolls people this place really is great. BTW pain meds came with too...

The prices here are very inexpensive. Please ask yourself why.

1. Your cat will not be intubated during surgery so it's airway won't be protected.
2. Anesthesia is not tailored to your pet.
3. Your pet will not receive an IV catheter or fluids during surgery. IV catheters provide quick access to administer drugs in the event of an emergency. Fluids help maintain blood pressure.
4. Pain medications are not included with surgery. The only pain medication option for cats is the drug metacam which was issued a black box warning by the FDA.
5. Your pets vital signs will not be monitored during surgery.

It's business and that's it. My poor kitty can't even get comfortable with this overpriced landfill liner on her neck. :(

Great clinic! The staff was friendly and super helpful answering questions. If your looking for a good spay and neuter clinic OR vet clinic for health issues go to Pet Savers :)

DO NOT TAKE YOUR PET TO PET SAVERS EVER !!! I took my 7 yr old family cat to this place to be spayed,when I was dropping her off another customer and I here a odd yelping in the back and I should have known then. When I picked my cat up she was running in to the sides of the carrier very hard and one pupil was completely gone. I had thought that it was do to the anesthesia but 2 days went by and it never went away. I called them to see what was happening to her and they Immediately stated before I could finish explaining the situation that pet savers has nothing to do with what was happening and in no way responsible I advised the lady that she has been like that since I picked her up after surgery. The lady stated that I needed to take her to a veterinarian to get Checked. Shortly after that she developed a bump right where they did the surgery and it became big and infected quite quickly. I just got back from the veterinarian after spending 250.00 dollars they gave me an antibiotic for the infection and stated that it may be a cyst and if the infection goes away we may need to spend another 5 to 6 hundred more and even then it may not save her. My cat was so healthy and active before I took her there and now I may never see her again and pet savers will take no responsibility what so ever. I definitely believe they butchered my cat and did not care.

I have taken three cats to get spayed and neutered and apparently each one had a problem, so it ended up costing me triple what I was quoted. These were 3 different times in the last 5 years. They were all nice there, but I believe it's a scam.

I took my dog in on Oct. 1st of 2013 to put him asleep. He was a large dog and his hips and loss of urine and bowels. My wishes for him was to have him cremated but at that time was not able to cremate him. I only had enough funds to put him to sleep. He was in mt sisters suv in the back. The assistant was really simpathetic wiyh me. Was very kind and understanding. She said we could go to him I held him and let him know I Loved him as she gave him a shot to relax him as he laid his head on me I gave her the go for his final shot. He was gone. I took a little more time with him crying histarically and left. when we got home the assistant called and told me that someone anonymously paid to have him crematrd. I was and am so grateful to humever paid and had heart .I am forever grateful to that person and to Pet Savers.

Pet Savers is low cost Spay & Neuter clinic that uses the funds made to rescue pets from the local shelters. Please support them!