Sanford Home Health

Horrible experience (that I found out about 8 months later through billing).

My son had RSV and influenza in January 2014. He required us to do home nebulizer treatments as needed and we rented a machine through the Sanford Home Med. on 26th & Sycamore. They thought it was smarter to submit to our insurance we purchase the machine. When our insurance denied this claim Sanford never let us know and just kept letting us rent it. We thought we owned the machine until last week when we got bills from last May-this January saying we owe $150 in rental fees for the Neb machine. They didn't even submit the claim until DECEMBER! But for some reason we are responsible for all of the payments they decided to throw at us. I will NEVER go to their Home Medical Stores again.

Worst part, when I called and asked what happened and why we weren't notified and billed for an entire year at once, nobody will take responsibility...so frustrating! Very unimpressed...

I have been very pleased with the care I get from Sanford Medical Equipment. Most Sanford places give you crap service, but Sanford Medical Equipment doesn't. I like how that set themselves apart from the colleagues that way. Keep up the good work!