MVD Express

My daughter updated her ID Card today because she just turned 21 a few weeks ago. My appt is coming up on Tues, but instead, they took me in too. We were in & out in no time. The workers were very polite, professional, & would suggest this place to anyone. I appreciate the professionalism at the MVD Express.

Went to renew my driver's license. I had all the necessary paperwork. They would not renew my licence because they would not accept my marriage license from well over 25 years ago from another state. They stated it needed to have a state seal. It "is only notarized".They told me to contact that state. Good grief! This was my original marriage licence!!! I went to a regular MVD and they renewed my license no questions asked. Avoid MVD Express- they have no idea what they are doing.

There were only 3 ahead of me. When my turn came up the girl who would have been free sat and waited another 5 or so minutes then asked if she could go to lunch soon. Afterwards she called me up and was very rude, short tempered and clearly not happy at her job. She dismissed me without any sympathy or real offer to help or a solution. I have been going here for years and paying the extra fee for their " service" but I will do so no longer. I will take my chances with DMV.

I totally disagree with this review. Since moving to Las Cruces two years ago I have bought and sold 6 vehicles and have used the MVD Express each time and found it to be a pleasant experience. What the previous reviewer is saying about lines and wait times is not accurate. You sign in on a computer screen and there is a large television screen that give the customers' names in order of sign in so you can tell who is in front of you and it also tells you the approximate wait time. I've never had to wait more than 10 minutes to be waited on by one of the clerks and the transaction has always been professional and quick. Yes, they charge a fee for an out of state VIN inspection but that is advertised clearly up front and to me it's worth it not to have to wait in line at the state MVD.

I went to MVD Express on Lohman in Las Cruces. They treated me horrible. I recently moved to this state and think most people here are wonderful and kind, but not at MVD Express. I waited a long time for my turn, but there is no set line, only pieces of paper to sign up on and no sign to tell you your number or how much longer it will be. I stepped outside for no more than a minute for an important phone call. I returned and waited again. After a while, I noticed everyone in the place who was being helped had come in after me. I inquired about it and was told I had missed my turn. I asked if they could help me next, since I had been there longer than anyone else and had signed up before anyone else. They said no, I would have to sign in again and wait behind everyone who arrived there after me. They were not at all understanding about it and treated me worse than I have ever been treated at the regular DMV, even though their signs lie and claim they treat customers with courtesy and a smile. This is not true at all. On top of that, I had to wait two months and work with the credit union where I used to live to have the title transfered, even though I have paid MVD Express fifty dollars so far for convenience fees to do this. They did nothing and informed me of nothing. I took care of making the transfer myself when MVD Express would not do their job and transfer it. They will not repay me for the service I paid for that they did not provide. And now, they are telling me they will not release my title and that if I go somewhere else, they will charge me to have my title returned to my home of record, and I will have to pay to have the entire process start over again. They are also charging me an extra $35 for a "VIN inspection", which consists of taking a second to walk to my car and look at the VIN number. MVD Express is nothing but a scam and full of employees who are very unfriendly and not helpful in any way. Not only are they not courteous, but they won't even do the job you are paying them extra to do. Do yourself a favor and go to the normal DMV. Don't get ripped off by going to MVD Express.