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08/01/2016
The Hands On Computer Repair replaced my desk top hard drive with Seagate about 2 years ago. I did not like the noise it was making and I have taken it back to them but I was told it was just a loud fan. It still bothered me and I got used to using my iPad instead.
I finally took it to another computer repair shop and he told me that my hard drive was bad. It needs to be replaced again. I also found out my computer had not retail hard drive but an OEM hard drive. This is only sold to computer manufacturers or computer distributors.
Seagate has a 3-year warranty but I was told that I must go through the shop that it was purchased.
The couple who identified themselves as owner was downright rude saying they don't believe me even I had the receipt. Since it has been 2 years, they had no intention of helping me getting a replacement from Seagate.
So I have lost my money for the whole transaction but I don't want anybody else to go through the same experience.
11/09/2014
Provided by SuperpagesI recently took a laptop to Hands On for repair. Everyone that I dealt with there was extremely friendly and helpful. They offered several options for my laptop and was very willing to work with me on anything that I needed. I felt that the price they charged was very reasonable. I will definitely take future repairs to them. The experience was much more personal than using large retail stores for repair.
08/10/2012
I've been using these guys for years... The computer they constructed for me 5 years ago is finally getting replaced.... and they are the ones to do it :) Always friendly, fairly priced, and they will go way out of their way to make absolutely certain I am happy with my system. I'm giddy with anticipation of my next visit, which will be tomorrow!
04/24/2009
I was so impressed with these people! The store was easy to find and the technician came out and help my bring my computer in.
They are very professional and I don't remember when I was treated in a great manner. They kept me informed...fixed my computer and carried it back to my car. The price was very fair. I will recommend them to others.
Details
Phone: (972) 602-9733
Address: 2650 Bardin Rd, Grand Prairie, TX 75052
Website: https://sppit.com
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